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Frequently Asked Questions About yStats.com


Founded in 2005, yStats.com is one of the world’s leading secondary market research organizations. We are committed to delivering the most up-to-date and objective data to sector-leading companies worldwide.

Our market reports focus predominantly on B2C E-Commerce and Online Payment, but further cover a broad range of related topics including M-Commerce, Cross-Border E-Commerce, E-Commerce Delivery, Online Gaming and many others. In addition to our wide selection of market reports, we also offer custom market research services.

yStats.com is headquartered in Hamburg, Germany.

yStats.com can be your provider of the most current B2C E-Commerce data. Whether you seek country-specific, topic-specific, regional or global information, we ensure through secondary market research maximum objectivity for all data obtained. As a result, you gain a precise and unbiased impression of the market situation. With our boardroom-ready PowerPoint presentations you save time and money.

Secondary research is information gathered from previously published sources. Our reports are solely based on information and data acquired from national and international statistical offices, industry and trade associations, business reports, business and company databases, journals, company registries, news portals and many other reliable sources. By using various sources we ensure maximum objectivity for all data obtained. As a result, companies gain a precise and unbiased impression of the market situation.

We do not provide any primary market research services, such as surveys, or publish data of our own. All the information in our reports is solely based on a multitude of reputable sources, both local and international, with cross-referencing included.

No, we do not provide consulting services in any form.

Our products cover all regions worldwide. Our reports include information about more than 100 countries globally. We offer global, regional and country reports and worldwide coverage with custom research.

For general inquiries, questions about our products and services, information about potential business relationships, or information about becoming a possible reseller, we can be contacted through multiple channels. We are also available through our Contact Form available on our homepage.

General Contact Information:

yStats.com GmbH & Co.  KG
Behringstraße 28a
22765 Hamburg
Phone: +49 (0)40 39 90 68 50
Fax: +49 (0)40 39 90 68 51
email: [email protected]

You can follow yStats.com on the following major social media networks: LinkedIn, Twitter, Facebook, and Google+. We also have SlideShare and Scribd accounts.


yStats.com offers individual market reports and full access subscriptions (varying in number of possible seats allocated and duration of subscription) to current and future published reports. The currently available reports can be found in the Market Reports section of our website. For an extensive list of upcoming reports, please contact us directly. For more information about our full access subscription, please see our Full Access Subscription page. Apart from market reports and subscription, yStats.com also offers custom research services.

Our reports are exclusively based on secondary market research. Our researchers derive information and data from a variety of previously published, reliable sources and compile the data into understandable and easy-to-use formats.

Our reports are solely based on information and data acquired from national and international statistical offices, industry and trade associations, business reports, business and company databases, journals, company registries, news portals and many other reliable sources. By using various sources we ensure maximum objectivity for all data obtained.

Due to the fact that information included in the market reports is derived from different sources which might rely on different definitions, some information might not be comparable across countries.

Our reports are published in PDF and PowerPoint formats. PowerPoints are ready-to-use for boardroom presentations, but also easily editable to suit your business needs!

All of our reports are published in English at this time.

There are multiple ways to find the most relevant report for your research needs. In the Market Reports section of our website, you can filter reports by geography, topic, type of report, and price. You can also search for reports via keywords. Our interactive E-Commerce World Map also provides suggestions for reports pertaining to the country of your interest. Simply click on a country for more information. You can also contact us directly describing your research needs and we will help you find the appropriate report that satisfies them.

When purchasing individual reports, you must select the appropriate license.

A Single User License: allows one user to access the downloaded report.

A Site License: allows up to ten (10) users of a company within a specified geographic area (i.e country) to access the downloaded report.

A Global Site License: allows up to ten (10) user of a company worldwide to access the downloaded report. Please choose the appropriate license with care, as all purchase are subject to our Terms & Conditions.

Unfortunately, our market reports are only sold as a whole. Please note that for the majority of global reports we also have regional editions available, while among B2C E-Commerce market reports we also have country reports.

A country report contains the most comprehensive information about B2C E-Commerce market in this country. Parts of country reports are contained in regional and sub-regional B2C E-Commerce market reports, to give an overview of the whole region, while covering additional countries. Global B2C E-Commerce market reports contain parts of regional reports. Similarly, global reports on a particular topic (e.g. Online Gaming, Cross-Border E-Commerce, etc.) contain parts for regional reports on this topic plus additional regions to ensure a global coverage. The table of contents for each report will give you a comprehensive and detailed overview of information included in the report. If you are still not sure, please do not hesitate to contact us with any questions you may have.

The full list of regions and countries contained within a specified report is displayed in the brief description of each report in our online shop. Each report’s Table of Contents clearly outlines the exact content included about each country contained within the report. To view the Table of Contents, click on “Read More” and then go to the “Table of Contents” tab.

We are very transparent about the content of our reports. Each report in our online shop has detailed description, including countries and regions covered, questions answered in the report and key findings, found by clicking on “Read More” button. To reveal the full list of contents with detailed description of information included on each chart, click on the “Table of Contents” tab. Should you have any questions about the content of the report, please do not hesitate to contact us.

Free sample charts from each report can be downloaded from each report page or sample report page. In order to download the samples, please make sure you register for a My yStats Account. Moreover, to get an idea what our reports look like you can sign up to our Free Trial and receive a standard Free Full Report.

Want to view a full report? We have a standard Free Full Report available once you sign up to our free trial.

You can receive a standard Free Full Report from the online shop. The standard Free Full Report provides some insights into B2C E-Commerce and online payment markets worldwide and at the same time gives you an idea of what our reports look like. To receive the standard Free Full Report you must register for a free trial. Upon completion of all steps the report will be sent to you via email.

On our website you can find some content from our reports for free. For each report we publish sample charts, key findings, infographics, a video and a blog post.  For key findings, please open “Read More” in the market reports section. For press releases, sample reports, videos, infographics and blog posts, please visit our Knowledge Center section.

Moreover, our E-Commerce World Map can be used free of charge to obtain insights into various E-Commerce markets around the globe. You can also receive a standard Free Full Report by signing up to the free trial. To stay up-to-date with trends in global B2C E-Commerce and online payments and be among the first ones to view contents from our most recent reports, you can subscribe to our weekly Newsletter by clicking on “Subscribe” in the right upper corner of the respective page.

In general, our market reports are published on an annual basis. Online Payment reports are updated on a semiannual basis. We have a publication schedule that we adhere to, so if you’d like to know about a specific report, please contact us.

Yes, we do have a number of subscription options called “Full Access”. Some leading international enterprises subscribe to our reports to get the most comprehensive insight into B2C E-Commerce and online payment markets worldwide contained in our market reports collection and ensure cost efficiency. There are several Full Access subscription options varying in number of possible seats allocated and duration of subscription. For more information on our various Full Access Subscription offers, see our Full Access Subscription page and contact us.

Full Access subscribers gain access to all B2C E-Commerce and online payment reports in our collection, plus access to all new reports published within the duration of their subscription. They benefit from immediate access to global coverage, as well as a number of exclusive services. Full Access clients are able to choose the subscription duration and Full Access license type (number of seats worldwide) that best suits their needs. Full access is a cost-effective solution for companies with wide research needs, with subscription prices having a great advantage over the purchase of single reports. For more information on our various Full Access Subscription offers, see our Full Access Subscription page and contact us.

We help our Full Access clients to take full advantage of their subscriptions. We provide the necessary help in navigating through our reports collection to help find the relevant product. Should the subscribers have any questions about the content of the report, it is forwarded directly to the researchers who compiled the report to ensure prompt and precise answer. Our Full Access clients stay up-to-date with B2C E-Commerce and online payment topics with our Management Summary letters, sent out after each new report is published. Moreover, we regularly visit our Full Access clients to keep up-to-date with their research needs. Additional Full Access benefits that Full Access clients enjoy are exclusive quarterly and year-in-review reports, highlighting the key information from our reports selected for each client individually, to name a few.


Apart from market reports, we also offer Custom Research. With our Custom Research solutions, you receive research tailored to your needs, answering your specific questions. The Custom Research types include In-Depth Industry Research, Competitive Intelligence and Company Profiles, Corporate Customer Identification in international markets, Investor Snapshots and Country Fact Sheets. Please see our Custom Research page for more details.

We know that searching for the right report can be difficult and time consuming. yStats.com offers services in which our researchers who prepare the reports can point you to the appropriate report to suit your needs. If you want to take advantage of this free service, please contact us here or feel free to call us at: +49- (0)40- 39 90 68 50.

Yes, we offer a weekly newsletters with insights into B2C E-Commerce and online payment topics worldwide and an update on our latest researches. To subscribe, fill out the forms on any of our pages and receive relevant information. You will not be bothered with advertisements and you will have an option to unsubscribe at anytime.

The CVV Number (“Card Verification Value”) on your credit card or debit card is a 3-4 digit number on located (for most cards) on the backside of your credit or debit card. This is NOT your secret PIN (Personal Identification Number).


Our reports can be purchased most easily through our Online Shop, but are also available for purchase offline.

To purchase a report from our Online Shop:

First create an account by clicking on the “Sign Up” button on the upper right corner of our page. Then choose the relevant report and appropriate license and click “Add to Cart”. Then, click on the “View Cart” button or on the shopping cart symbol in the upper-right corner of the page. Please check your order, and then proceed to checkout, where you will be prompted to input your billing details. Review your billing details and make any necessary changes and then select  your method of payment. After this step, click on “Place Order”. Once your online payment has been completed, you will be able to click on “Download”, which will take you to your “my yStats” account, from where your report will be available as a PDF and PPT for download. You will also receive an email with the market reports. 

Note: your Invoice and confirmation of completed order will come in separate emails to the email address entered in the billing address form.

To purchase a report via fax or email with PDF attachment:

To order a report offline, please contact our sales team. You will then be asked to complete and sign the order form. Send the completed and signed order form through fax or email (as a PDF attachment) as indicated on the form. An Invoice will be sent to you afterwards asking for payment via bank transfer, credit card, or PayPal. After the payment is processed successfully, you will be given the access details to the report.

Via our online shop, payment via credit card (Visa, MasterCard, American Express, China UnionPay) or PayPal is accepted. When purchasing offline, payment via the above-mentioned methods, in addition to direct bank transfer, are accepted.

All payments in our online shop are secure. The payment processing is handled by WireCard in accordance with the PCI DSS Security Standard of the PCI Standard Council. When paying with credit card, your CVV code is requested, as well as card-specific security layers if you are paying with MasterCard or Visa.

An invoice will be sent to you automatically via email to the email address entered in the billing details immediately after completion of payment, if you are ordering through our Online Shop. For all orders that are not placed via our Online Shop, an invoice is sent per email after the complete order form is received.

In your shopping cart you can view the price of the added report in EUR, USD or GBP.

All of our reports are delivered online. All reports ordered online via our Online Shop are available for download immediately following successful processing of payment. For all orders made offline, upon successful processing of payment, access details will be sent via email.

Customers from Germany have to pay an additional tax rate of 19%. Customers from the European Union (EU) do not have to pay tax if they enter a valid VAT Identification Number. Customers from non-EU countries do not have to pay tax. Moreover, tax has to be paid for all private purchases from the EU.

yStats.com’s VAT number is DE 251661218


No registration is necessary to browse our website. You can browse reports, view the Knowledge center, try out our E-Commerce World Map and utilize the Contact Us form without registration. We encourage you to register, however, to enjoy full functionalities of the website, such as our Free Trial, Report Samples and the Online Shop. You can also subscribe to our weekly Newsletter by entering your contact details into the Subscribe forms and stay up-to-date with online retail and payment trends and published reports.

You can access many of our free content offers, from infographics and key findings to press releases to our interactive E-Commerce World Map, our blog, sample report pages and our weekly newsletter all on our homepage! Please consult our Knowledge Center page for more information.

E-Commerce world map is an exclusive feature of our website which you can use to get free insights into E-Commerce markets worldwide. You can find the map on our homepage. Click on the country of your choice to see some facts about E-Commerce in this market.


After registering, you can take full advantage of the content and functions of our website. You can purchase reports conveniently through an online shop, access the purchased reports and view report samples.

A My yStats Account allows users to purchase, view and download the reports, and is available to registered users only. It can be accessed by entering login (email) and password in the “Log In” window. After successful login, users are redirected to their My yStats account. The details that you enter upon registration on the website are safely stored and editable through your My yStats account. To purchase products through our Online Shop, you will need to have a My yStats Account.

To register, simply click on the “Sign Up”  button in the upper right corner of the page and you will be redirected to the Sign Up form. Enter your details in the form and click “Join”. Users are required to agree with our Terms and Conditions in order to register. There is also an option to sign up for the weekly Newsletter directly in the registration form.

To reset your password, please click on “Log In” and then “Forgot your password?” In the window that appears please enter the email address that you’ve registered with, and you will receive an email with a link to reset your password.

Please try resetting your password or accessing the website through a browser that supports HTML 5 (Internet Explorer 10, 11, Google Chrome or Mozilla Firefox). If you still cannot access your account, please contact us at [email protected]or via our Contact Form and provide your contact details. We will get in touch with you to solve the problem.

You can edit your details from your My yStats account. Simply click on “Edit” in a box with your contact details displayed on the page.

The content of our website is produced using the newest web technologies to ensure engaging and interactive capabilities. Your browser needs to support HTML 5 or a newer version in order to display this content. If you encounter problems, please try accessing the website with Internet Explorer 10 or 11, Google Chrome or Mozilla Firefox.

Yes, we also have a version of our website optimized for mobile phones and tablets.


Since our reports are information-based digital products and therefore consumed upon purchase/download, we will not refund orders or accept any returns. Please read through all information about a product before purchasing. If you should have any questions about a product, please do not hesitate to contact us via our contact details as listed on our homepage. You may also contact us here.

Similar to our return/refund policy, yStats.com will not accept the cancellation of an order once it has been placed. Once the payment is made in the online shop or the order form is filled out and signed, you agree with our Terms and Conditions and cannot cancel your order.

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