Description
Countries Covered: Argentina, Australia, Belgium, Brazil, Canada, Chile, China, Colombia, Czech Republic, Dominican Republic, Egypt, France, Germany, Greece, India, Indonesia, Israel, Italy, Japan, Kenya, Lebanon, Mexico, Netherlands, Nigeria, Peru, Poland, Portugal, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Thailand, Turkey, UAE, UK, USA, Vietnam
Pages: 184
Publication Date: 01/03/2019
Questions Covered in the report:
- What are the top payment methods preferred by online and mobile shoppers worldwide?
- How does usage of the new payment methods vary in 40+ countries around the world?
- What are the main drivers and barriers of online payment adoption for consumers in different countries?
- How are mobile payments evolving in various regions and countries?
- What are the attitudes towards online and mobile payment security of consumers globally?
Key Findings
Payment Security Remains a Concern in Global E-Commerce
Although E-Commerce sales maintain rapid growth, fear of fraud is still a major barrier in many nations. yStats.com’s research finds that online payment fraud losses are expected to double between 2018 and 2023. As a result, digital buyers opt for payment methods which they deem most secure. These perceptions vary by country, driving the popularity of cards and digital wallets in advanced markets, while also helping cash on delivery maintain a leading position in selected emerging economies.
In addition to safety, online shoppers also value the ease and convenience of payments. In the U.K. and the U.S., a high percentage of digital buyers save payment card details for faster checkout in future purchases, while in Brazil more than one in three respondents to a survey, cited in the yStats.com report, would choose a mobile shopping app that offers payments in one click. Overall, the preferences of global online shoppers vary by country and region, encouraging E-Commerce merchants to adjust their payment mix.
Another major development is the rise of mobile payment services. Above one-third of connected consumers already use mobile payment services, with Asia-Pacific outpacing all other global regions, in terms of adoption. As the interest in payments by phone rises, services such as Apple Pay are expected to expand their user base in the near future. In China alone, more than half a billion people use mobile payments, most of which use Alipay, according to statistics cited by yStats.com.
1. Management Summary
2. Global Developments
- Breakdown of Card Payments by E-Commerce and POS Payments, in %, 2016 & 2022f
- Payment Methods Accepted in Online Stores, in % of Online Stores, February 2018
- Reasons For Not Shopping Online, incl. Payment-Related, in % of Internet Users Who Do Not Shop Online, Q1 2017 & Q1 2018
- Online Payment Fraud Losses, in USD billion, 2018e & 2023f
- Share of Respondents Who Would be Willing to Use Fingerprint or Other Biometric to Secure Their Payment Details, in %, 2018
- Mobile Payment User Penetration, by Region, in % of Internet Users, Q4 2017
- Proximity Mobile Payment User Penetration, by Region, in % of Smartphone Users, 2017-2022f
- Top 10 Countries by Proximity Mobile Payment User Penetration, in % of Smartphone Users, 2019f
- Share of Internet Users Who Are Likely To Use Mobile Payment Next Year, in % of Internet Users, by Region, Q1 2017 & Q1 2018
- Share of Internet Users Who Are Likely To Use Mobile Payment Next Year, in % of Internet Users, by Selected Countries, Q1 2018
- Mobile Wallet User Penetration, in % of Respondents, by China, Germany, India, Taiwan, the USA and the UK, 2018
- Number of Contactless Payment Users of Apple Pay, Samsung Pay, Google Pay and Other OEM Pay, in millions, 2018e & 2020f
- Retail Spending at Frictionless Payment Stores, in USD million, 2018e & 2023f
- IoT Payments, in USD billion, 2018e & 2023f
- IoT Payments, in USD billion, by Connected Car and Connected Home Device Payments, 2021f
3. Asia-Pacific
3.1. Regional
- Online and Mobile Payment Trends and News about Players, February 2019
- Breakdown of E-Commerce Sales by Payment Methods, in %, Q1 2017 & Q1 2018
3.2. Advanced Markets
3.2.1. Japan
- Payment Methods Used in E-Commerce, in % of Online Shoppers, 2016 & 2017
- Share of Smartphone Owners Who Have Used QR Code Payment, in %, January 2019
- Proximity Mobile Payment Transaction Value, in JPY trillion, and Year-on-Year Change, in %, FY 2017 – 2023f
- Top 10 Mobile Payment Services Used, in % of Mobile Payment Users, June 2018
3.2.2 South Korea
- Payment Methods Used in E-Commerce, in % of Online Shoppers, 2016 & 2017
- Daily Average Personal Credit Card Payment in Online and Mail Orders, in KRW billion, H1 2016 – H1 2018
- Proximity Mobile Payment User Penetration, in % of Smartphone Users, 2017-2022f
- Overview of Four Selected Leading Mobile Payment Services, incl. Provider, Launch Date, Channels, Number of Users and Cumulative Transaction Value, 2018
3.2.3. Australia
- Breakdown of E-Commerce Transactions by Payment Method, in %, April 2018
- Top Mobile Payment Services Used to Pay In-Store, in % of Respondents, 2017 & 2018
3.2.4. Singapore
- Mobile Payment Transaction Value, in USD billion, 2016 & 2021f
3.3. Emerging Markets
3.3.1. China
- Breakdown of E-Commerce Sales by Payment Methods, in %, Q1 2017 & Q1 2018
- Top 5 Third-Party Payment Services, in % of Users, August 2018
- Top Uses of Third-Party Payment Services, in % of Users, August 2018
- Number of Online Payment Users, in millions, and Penetration, in % of Internet Users, 2014 – 2017 & June 2018
- Third-Party Online Payment Transaction Value, in CNY trillion, Q1 2016 – Q3 2018
- Top 5 Third-Party Online Payment Providers by Market Share, in %, Q3 2017 & Q3 2018
- Number of Mobile Payment Users, in millions, and Penetration, in % of Mobile Internet Users, 2014 – 2017 & June 2018
- Third-Party Mobile Payment Transaction Value, in CNY trillion, Q1 2016 – Q3 2018
- Payment Methods Used by Chinese Tourists During Overseas Travel, in % of Chinese Tourists Travelling Overseas, 2017 & 2018
3.3.2 India
- Top 3 Payment Methods Preferred in E-Commerce, in % of Online Shoppers, June 2018
- Breakdown of E-Commerce Sales by Payment Methods, in %, Q1 2017 & Q1 2018
- Digital Payments, in USD billion, FY 2018e & FY 2023
- Mobile Payments, in USD billion, FY 2018e & FY 2023
- Top Mobile Wallets Used, in % of Young Urban Mobile Wallet Users, March 2018
3.3.3 Indonesia
- Payment Methods Used in E-Commerce, in % of Online Shoppers, September 2018
- Most Used E-Money Services, in % of Mobile Users, January 2018
3.3.4 Thailand
- Payment Methods Used in E-Commerce, by Number of Online Shoppers and Percentage of Online Shoppers, Q1 2017 & Q1 2018
3.3.5 Vietnam
- Breakdown of Payment Methods Used in Latest Online Purchase, in % Online Shoppers, November 2018
- Factors Most Important to Online Shoppers When Buying Online, in % of Online Shoppers, 2017
4. Europe
4.1. Regional
- Online and Mobile Payment Trends and News about Players, February 2019
- Breakdown of E-Commerce Transactions by Payment Method, in %, 2018e
- Top Payment Methods Preferred in E-Commerce, in % of Online Shoppers, 2016 – 2018
4.2. Advanced Markets
4.2.1. UK
- Breakdown of E-Commerce Transactions by Payment Method, in %, April 2018
- Share of Online Shoppers Who Want Merchants to Offer a Range of Payment Options, in %, July 2018
- Knowledge of Technology Trends, incl. Mobile Payments, in % of Consumers, 2016 – 2018
- Innovative Payment Methods That Millennial Online Shoppers Plan to Use in the Future, July 2018
- General Usage of Payment Methods, by Used in the Previous 6 Months and Never Used, incl. Contactless Mobile Payment Methods and
- Cards, in % of Internet Users, April 2017 & February 2018
Number of Proximity Mobile Payment Users, in millions, 2017-2019f
4.2.2. Germany
- Payment Methods Preferred in E-Commerce, by Type of Seller Purchased From, in % of Online Shoppers, April 2018
- Breakdown of B2C E-Commerce Product Sales by Payment Methods, in %, 2016 & 2017
- Share of Online Shoppers Always Choosing to Pay with Their Preferred Payment Method When It Is Offered, in %, 2017
- Breakdown of Importance of Payment Topics in Merchants’ Payment Strategy Until 2020, in % of E-Commerce Merchants, 2018
- Payment Methods that E-Commerce Merchants Plan to Start Accepting in 2018/2019, in % of E-Commerce Merchants, 2018
- Mobile Payment User Penetration, in % of Consumers, and Mobile Payment Apps Used, in % of Mobile Payment Users, August 2018
4.2.3. France
- Payment Methods Preferred in E-Commerce, in % of Online Shoppers, July 2018
- Attitude Towards Alternative Payment Methods in E-Commerce, in % of Online Shoppers, March 2018
- Breakdown of Mobile Payment App Usage In-Store, in % of Internet Users, February 2018
4.2.4. Spain
- Payment Methods Used in E-Commerce, in % of Online Shoppers, 2017 & 2018
- Breakdown of Factors Most Important in Online Payment Methods, in % of Online Shoppers, October 2018
4.2.5. Italy
- Payment Methods Preferred in E-Commerce, in % of Online Shoppers, July 2018
- Breakdown of the Number of Online Purchase Transactions by Payment Methods, in %, Q1 2018
- Average Online Purchase Transaction Value by Payment Method, in EUR, Q1 2018
- Breakdown of Awareness and Usage of New FinTech Services, in % of Internet Users, 2018
4.2.6. Netherlands
- Breakdown of Online Purchases by Payment Methods, in %, 2016 & 2017
4.2.7 Sweden
- Payment Methods Used and Preferred in Online and Mobile Shopping, in % of Online Shoppers, Q2 2018
4.2.8. Belgium
- Breakdown of Payment Methods Used in E-Commerce, in % of Online Shoppers, April 2018, and Change Compared to 2017 and 2011
4.3. Emerging Markets
4.3.1. Russia
- Payment Methods Used in E-Commerce, in % of Online Shoppers, by Gender, Location Type and Total, 2017
- Breakdown of Last Online Purchase from a Russian Online Store by Payment Method, in %, 2017 & 2018
- Online Payment Services Used to Pay for Products and Services Online, in % of Internet Users in Large Cities, 2017 & 2018
- Share of Apple Pay, Samsung Pay and Android Pay Users, by Age Group and Total, in % of Internet Users in Large Cities, 2018
4.3.2. Turkey
- Breakdown of E-Commerce Transactions by Payment Method, in %, April 2018
- Top Payment Methods Accepted in Online Shops of the Top 100 Retailers in Turkey, in % of Top 100 Retailers with an Online Shop, July 2018
4.3.3. Poland
- Payment Methods Used in E-Commerce, in % of Online Shoppers, 6 Months to November 2018
- Breakdown of Fast Transfer Services Used Most Often, in % of Online Shoppers Using Fast Transfer Services, April 2018
- Payment Methods Used in M-Commerce, in % of Mobile Shoppers, 6 Months to November 2018
4.3.4. Portugal
- Payment Methods Preferred in E-Commerce, in % of Online Shoppers, July 2018
4.3.5. Greece
- Top Payment Methods Used in E-Commerce, in % of Online Shoppers, 2018
4.3.6. Czech Republic
- Payment Methods Preferred in E-Commerce, in % of Online Shoppers, July 2018
- Breakdown E-Commerce Transaction Number and Value by Payment Methods, in %, 2017 & 2018e
5. North America
5.1 Regional
- Proximity Mobile Payment User Penetration, in % of Smartphone Users, in %, 2017 – 2022f
5.2. USA
- Online and Mobile Payment Trends, February 2019
- Breakdown of E-Commerce Transactions by Payment Method, in %, April 2018
- Average E-Commerce Order Value, by Payment Methods, in USD, November 2017
- Share of Online Shoppers Who Saved Their Card Information Online, by Credit Card, Debit Card and Both, in %, September 2018
- Breakdown of Primary Factors That Would Prevent Internet Users From Using a Mobile Payment App, in %, March 2018
- Attitudes to Mobile Payments, in % of Consumers, by Generation, 2018
- Number of Proximity Mobile Payment Users, in millions, and Penetration, in % of Smartphone Users, 2018- 2022f
- Mobile Payment Apps Used for Making Payments In-Store, in % of In-Store Mobile Payment Users, February 2018
- Mobile Payment Apps Used for Preordering Food or Coffee, in % of Users, February 2018
- Share of Adults Who Have Made a Biometric Payment, in %, by Gender and Total, March 2018
- Share of Adults Who Believe that Biometric Payment Will Become More Commonplace in the Next 2-5 Years, in %, March 2018
5.3 Canada
- Breakdown of Payment Methods Perceived as the Safest for Online Purchases, in % of Consumers, 2016-2018
- Attitudes to Security of Online Shopping, incl. Payment-Related, in % of Online Shoppers, April 2018
- Likelihood of Loading a Credit Card and Debit Card Into a Mobile Phone or Wallet, in % of Consumers, 2018
- Share of Consumers Who Are Familiar With Using Merchant Apps to Pay for Goods and Services, in %, 2017-2018
- New Forms of Payment Used Regularly, in % of Credit/Debit Card Owners, February 2018
6. Latin America
6.1. Regional
- Online and Mobile Payment Trends and News about Players, February 2019
- Breakdown of Online Purchases in the Past Month by Payment Method Used, in % of Online Shoppers with a Bank Account, by Selected Countries, 2018
- Penetration of In-Store Mobile Payment App Users, in % of Banked Internet Users, by Selected Countries, 2018
- Share of Banked Internet Users Who Have Not Used Mobile Payment Apps/ Mobile Wallets In-Store But Intend to Use Them in the Next Year, in %, by Selected Countries, 2018
- Awareness of FinTech, by Company Type, in % of Banked Internet Users, by Selected Countries, 2018
6.2. Brazil
- Payment Methods Preferred in E-Commerce, in % of Online Shoppers, May 2018
- Share of Online Shoppers Who Received a Discount When Paying with a Specific Payment Method, in %, May 2018
- Breakdown of the Number of Payment Installments Used, in % of Online Shoppers, H1 2017 & H1 2018
- Share of Top 10 Payment Methods of E-Commerce Orders Placed and Approved, in %, and Approval Rate by Payment Method, in %, H1 2018
- Top 10 Factors Considered When Making an Online Purchase Decision, incl. Payment-Related, in % of Online Shoppers, May 2018
- Most Important Features in a M-Commerce App, incl. Payment-Related, in % of Mobile Shoppers, September 2018
- Share of Internet Users Who Are Likely To Use Mobile Payment Next Year, in % of Internet Users, Q1 2018
6.3. Argentina
- Payment Methods Used in E-Commerce, in % of Online Shoppers, 2017 & 2018
- Perceived Disadvantages of Online Shopping, in % of Online Shoppers, 2016 & 2017
- Proximity Mobile Payment User Penetration, in % of Smartphone Users, 2017-2022f
6.4. Mexico
- Payment Methods Used in E-Commerce, in % of Online Shoppers, November 2018
- Payment Methods Offered in E-Commerce, in % of Online Merchants, November 2018
- FinTech Payment Methods Used to Make Purchases or Payments Online, in % of Online Shoppers Who Used FinTech Payments, July 2018
- Share of Internet Users Who Are Likely To Use Mobile Payment Next Year, in % of Internet Users, Q1 2018
6.5. Colombia
- Payment Methods Used in E-Commerce, in % of Online Shoppers, by Shoppers With and Without a Bank Account, in % of Online Shoppers, May 2018
- Payment-Related Aspects Considered When Shopping Online, in % of Online Shoppers, May 2018
6.6. Chile
- Payment Methods Used in E-Commerce, in % of Online Shoppers, 2017 & 2018
6.7 Dominican Republic
- Breakdown of Online Purchases in the Past Month by Payment Method Used, in % of Online Shoppers with a Bank Account, 2018
6.8 Peru
- Breakdown of Online Purchases in the Past Month by Payment Method Used, in % of Online Shoppers with a Bank Account, 2018
- Important Aspects in E-Commerce, in % of Online Shoppers, July 2018
7. Middle East & Africa
7.1. Regional
- Online and Mobile Payment Trends and News about Players, February 2019
- Share of Internet Users Who Used Smartphone to Pay for Goods and Services, in %, Q4 2017
- Proximity Mobile Payment User Penetration, in % of Smartphone Users, 2017-2022f
7.2 UAE
- Share of Online Shoppers Paying by Cash on Delivery, in %, April 2018
- Breakdown of Payment Methods Used in E-Commerce, in % of Respondents, 2017 & 2018
- Breakdown of Frequency of Using Digital Wallets, in % of Respondents Who Use Digital Wallets, and Share of Non-Users Who Are Likely to Start Using Digital Wallets in Near Future, in %, February 2018
- Overview of Selected Mobile Wallets, incl. Company and Launch Date, January 2019
7.3 Saudi Arabia
- Payment Methods Used in E-Commerce, in % of Online Shoppers, 2017
- Top Drivers of Online Shopping, incl. Payment-Related, by Product Category, in % of Online Shoppers, 2017
7.4 Israel
- Breakdown of Payment Methods Preferred in E-Commerce, in % of Online Shoppers, 2017 & 2018
7.5 South Africa
- Breakdown of Payment Methods Preferred in E-Commerce, in % of Online Shoppers, 2017 & 2018
- Breakdown of Factors That Would Encourage to Shop Online More, incl. Payment-Related, in % of Online Shoppers, August 2018
- Breakdown of Likelihood of Using Mobile Payments Next Year, in % of Internet Users, Q1 2018
7.6 Egypt
- Top 5 Payment Methods Used in Cross-Border E-Commerce, in % of Cross-Border Online Shoppers, May 2018
- Breakdown of Likelihood of Using Mobile Payments Next Year, in % of Internet Users, Q1 2018
7.7 Nigeria
- Share of Adults Who Made at Least One Digital Purchase in the Last 12 Month, in % of Adults, October 2018
- Top 5 Payment Methods Used in Cross-Border E-Commerce, in % of Cross-Border Online Shoppers, May 2018
- Breakdown of Likelihood of Using Mobile Payments Next Year, in % of Internet Users, Q1 2018
7.8 Lebanon
- Share of Online Shoppers Paying Online Compared to Cash on Delivery, in %, 2017
7.9 Kenya
- Mobile Payment Statistics, incl. Number of Transactions, in Millions, Value of Transactions, in KES Billion, Number of Accounts, in Millions, and Number of Agents, in Thousands, 2008 – 2018
- Breakdown of Likelihood of Using Mobile Payments Next Year, in % of Internet Users, Q1 2018
- New Forms of Payment Used Regularly, in % of Credit/Debit Card Owners, February 2018
