Countries Covered: France, Germany, Italy, Netherlands, Spain, UK
Publication Date: 13/11/2019
Questions Covered in the report:
How is the European E-Commerce payments landscape expected to transform as a result of PSD2?
What are the main implications of PSD2 of the online payment mix in Europe?
How is Strong Customer Authentication expected to influence the conversion rate in the short term?
How aware are consumers in different countries in the EU of the PSD2 requirements?
What are retailers’ expectations with regard to PSD2?
European E-Commerce Payments Landscape Transforming Under PSD2
PSD2’s main provisions for E-Commerce payments
The second Payment Services Directive (PSD2) modernizes the payments market regulations in the European Economic Area (EEA), aiming to protect consumers, make online payments more secure and encourage competition and innovation. The key provisions of the directive, including Strong Customer Authentication (SCA) and Access to Account (XS2A) are reshaping the E-Commerce payments landscape in Europe and are expected to have a major impact on the market’s development in both the short and the long term, as the yStats.com report reveals.
The impact of SCA on E-Commerce conversion rates
The effects of the SCA requirements that entered into force in September 2019 with a prolonged implementation period until the end of 2020, are expected to be especially felt in the near term. While the main purpose of the new rules is to strengthen the security of online shopping transactions amidst the growing threat of card not present fraud, industry participants have voiced a concern over the potential negative implications of SCA on the conversion rates at online shops. Close to one-third of consumers would abandon an online purchase and complete it elsewhere when faced with a request for a two-factor verification under SCA, according to a recent survey cited by yStats.com. Payment providers also expect a multi-fold increase in both step-up verification requests and transaction rejections as a result of SCA. In order to mitigate these effects, merchants are advised to apply Transaction Risk Analysis (TRA), adopt the new 3D Secure 2 protocol for card payments and offer alternative payment methods to their customers.
Access to accounts to shake up the E-Commerce payments mix
Besides addressing the security of E-Commerce transactions, PSD2 also opened up the European payments market to new players in the face of Third Party Payment Providers (TPPs), requiring account providers such as banks to allow TPPs accessing the accounts on their customers’ behalf, known as Access to Account or XS2A. These provisions are expected to intensify competition, drive innovation and stimulate the emergence of new payment services in the long term. The E-Commerce payments mix in Europe is also expected to change as a result, with the cards’ share declining, and alternative payment methods rising.