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COVID-19 Impact on Global E-Commerce & Online Payments: May 2020

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  • COVID-19 Impact on Global B2C E-Commerce and Online Payments: April 2020

Description

Countries Covered: Brazil, Chile, China, France, Germany, India, Italy, Mexico, Middle East, Netherlands, Russia, South Africa, South Korea, Thailand, UK, USA

Pages: 104

Publication Date: 12/05/2020

Questions Covered in the report:

  • What are the main effects of the coronavirus outbreak on global E-Commerce?
  • What do Q1 2020 online retail sales figures from the top markets say about COVID-19’s impact?
  • How does the pandemic influence the development of global online groceries, travel, fashion, gaming, education and other products and verticals?
  • How do digital and contactless payments evolve during the COVID-19 outbreak?
  • What are the main implications of the coronavirus pandemic for B2B E-Commerce?

Key findings:

Global consumers turn to online shopping amid the COVID-19 outbreak

Coronavirus accelerates the shift to E-Commerce

The outbreak of the novel coronavirus around the world is changing the way consumers make their purchases. According to a survey from April 2020, cited in the yStats.com report, over four in ten online shoppers admitted buying more over the Internet due to inability to access brick-and-mortar stores. Furthermore, close to one in five said they were shopping online for the first time ever during the outbreak. The world’s largest online shopping platforms, Amazon and Alibaba, reported significant growth in online orders and traffic during Q1 2020. The trend is transforming the global retail market, accelerating the shift to digital channels. As a result, E-Commerce is projected to account for around a third of global retail sales by 2024.

COVID-19’s Impact is uneven across online verticals

Not all product segments and verticals have benefitted from increased online shopping during the coronavirus. The winners include online groceries, daily necessities, digital gaming and video on demand services. On the opposite side is online travel and airlines. Short term rental bookings with OTAs including Airbnb, Booking.com and Expedia were down by as much as -90% during the first three weeks in April 2020. Overall, the international tourism industry is projected to lose up to EUR 1 trillion due to the outbreak.

Contactless payments surge during the outbreak

As another consequence of the pandemic, contactless payments received a major boost as both shoppers and merchants try to avoid handling cash. More than three-quarters of consumers surveyed in April 2020 considered contactless to be a cleaner way to pay, yStats.com reports. Also, the adoption of online payment methods increased, as buyers went shopping online for the first time or used new E-Commerce websites. The accelerated digital transformation of the retail industry represents a major opportunity to payment companies in the long term. However, the fall of transaction volume in the travel segment and in-store retail is projected to negatively impact global payment revenues in 2020.

 

1. Management Summary

2. Global Developments

2.1 B2C E-Commerce

  • COVID-19 Impact on B2C E-Commerce, May 2020
  • Breakdown of The Perceived Impact of COVID-19 on Online Shopping, in % of Online Shoppers in Selected Countries, April 2020
  • Share of Purchased Made Online According to Consumers, in %, by Current and After COVID-19, April 2020
  • Breakdown of Perceived Changes in Frequency of Buying Products Online That Were Normally Bought In-Store, in % of Internet Users, March 2020 vs. February 2020
  • Expected Net Increase in Online Purchases in Selected Emerging Markets During the Pandemic, in %, by Selected Product Categories, April 2020

2.2. B2B E-Commerce

  • COVID-19 Impact on B2B E-Commerce, May 2020
  • Share of B2B Revenues Driven by E-Commerce According to B2B Companies Selling Online, in %, by Before COVID-19 and During COVID-19, April 2020

2.3. Online Verticals

  • COVID-19 Impact on Online Travel, March 2020
  • COVID-19 Impact on Airlines, May 2020
  • COVID-19 Impact on Online Groceries, Food Delivery & Online Fashion, May 2020
  • COVID-19 Impact on Online Gaming & Video on Demand, May 2020
  • COVID-19 Impact on Online Luxury & Online Education, May 2020
  • Year-on-Year Change in Weekly Short-Term Rentals, by Airbnb, Booking.com and Expedia, Week 1- Week 18 2020
  • Year-on-Year Change in Weekly E-Commerce Sales of FMCG, By Selected Countries, in %, End of February/ Early March 2020
  • Digital Games Revenues, in USD billion, March 2019 & March 2020

2.4. Online Payments

  • COVID-19 Impact on Online & Mobile Payment, May 2020
  • The Impact of COVID-19 on Payments Revenues, incl. Payments Revenues in 2019, Pre-COVID-19 Forecast, and Payments Revenues Forecast Under The Impact of COVID-19, in USD billion, 2020
  • Post-COVID-19 Forecast for Digital Commerce & Payments Spending, in USD trillion, 2020f & 2021f Compared to 2019
  • Share of Respondents Who View Contactless as a Cleaner Way to Pay, in %, April 2020
  • Payment Methods Most Used When Shopping Online During The Pandemic, in % of Online Shoppers, by Selected Countries, April 2020
  • Payment Methods Used For the First Time When Shopping Online During The Pandemic, in % of Online Shoppers, by Selected Countries, April 2020
  • Criteria for Choosing a Payment Method in Online Shopping Which Became More Important Since The Pandemic Outbreak, in % of Online Shoppers, by Selected Countries, April 2020

3. Asia-Pacific

3.1. Regional

  • Average Increase in Mobile Spending on Selected Products and Services, by 1st Week of Containment and 1st Week of a Lockdown Following the Outbreak of COVID-19, 2020
  • Expected Changes in Demand for Food Delivery After the Coronavirus Outbreak, in % of Consumers, By Selected Countries and Territories, March 2020

3.2. China

  • Total Retail Sales & Online Retail Sales of Goods, in CNY trillion, Q1 2019 & Q1 2020
  • E-Commerce Share of Total Retail Sales of Products, in %, Q1 2019 & Q1 2020
  • Change in Consumption of Internet Users in Selected Industries, by Perceived Change During Coronavirus Outbreak and Expected Change 1 and 3 Months After, in % Compared to 2019, February 2020
  • Share of Consumers Who Said They Would Be More Willing to Buy Daily Necessities and Fresh Products Online After The Pandemic, in %, February 2020
  • Growth in Usage of Selected Online Medical Platforms, in %, December 2019 – January 2020

3.3. South Korea

  • E-Commerce Sales by Product Categories, in KRW billion, and Year-on-Year Change, in %, Q1 2019 & Q1 2020

3.4. India

  • Digital Activities Done Since the Covid-19 Outbreak, by Using More and Just Started Using, in % of Adults, 3-6 April 2020
  • Top Three Digital Payment Channels by Year-on-Year Growth During Coronavirus Outbreak, in %, February/March 2020

3.5. Thailand

  • Online Food Delivery Sales Projection, by Pre-Pandemic (2019 Forecast) and Post-Pandemic (2020 Forecast), March 2020
  • Share of Food Delivery App Users Who Use These Services Due To Fear of COVID-19, in %, by Generation, March 2020

4. Europe

4.1. Regional

  • Breakdown of The Perceived Change in Online Shopping in The Past 2 Weeks, in % of Online Shoppers, by Germany, The Netherlands & Norway, W/C March 23, 2020
  • Reasons For Shopping Online More and For Shopping Online Less in the Past 2 Weeks, in % of Online Shoppers in Germany, The Netherlands and Norway, W/C March 23, 2020
  • Current Effects of Coronavirus Pandemic on E-Commerce Businesses According to E-Commerce Associations and Industry Participants, March 2020
  • Top 5 Product Categories by Increased and Decreased Number of Online Purchases As Made by Online Shoppers in Germany, The Netherlands and Norway in The Previous 2 Weeks, by in % Change, W/C March 23, 2020
  • Year-on-Year Change in FMCG E-Commerce Sales During the Pandemic, in %, by Italy and Spain, Week 1 – Week 12 of 2020
  • Growth in Traffic to Education Information and Family & Youth Education Websites and Apps During the Lockdown, by Germany, France, Italy, Spain and the UK, in %, March 16-22 Compared to December 30, 2019 – January 5, 2020

4.2. UK

  • Average Weekly B2C E-Commerce Sales and Share of Total Retail Sales, in %, January-March 2019 & January-March 2020
  • Breakdown of Perceived Change in Online Shopping for Selected Categories Due to COVID-19, in % of Adults, March 11 and March 25, 2020
  • Consumer Expectations Regarding Their Shopping Behavior After COVID-19 Is Over, in %, March 2020

4.3. Germany

  • Share of E-Commerce Merchants Who Have Felt the Impact of COVID-19, in %, March 2020
  • Current Effects of COVID-19 on E-Commerce Merchants, in % of E-Commerce Merchants Who Felt The Impact of COVID-19, March 2020
  • Expected Effects of COVID-19 on E-Commerce Merchants, in % of E-Commerce Merchants, March 2020

4.4. France

  • Share of E-Commerce Websites in France Remaining Open Amidst Coronavirus Outbreak, in %, March 2020
  • Share of E-Commerce Websites With Increased or Decreased Sales Due to COVID-19, in %, March 2020
  • Share of E-Commerce Websites Reporting Delivery Delays Due to COVID-19, in %, March 2020
  • Year-on-Year Change in Weekly Sales of FMCG, by Selected Channels, in %, February 24 – March 1, March 2 – 8, March 9 – 15 (Before Confinement Due To COVID-19), 2020

4.5. Italy

  • Year-on-Year Change in FMCG Sales, by E-Commerce & Offline, Week 1 – Week 12 of 2020
  • Consumer Expectations Concerning Spending on Selected Categories One Month Following the Coronavirus Lockdown, in % of Consumers, March 2020

4.6. Netherlands

  • Breakdown of Expected Increase/Decrease in Online Shopping Post-COVID-19 Compared to Before, by Grocery and Non-Grocery, in % of Adults, April/May 2020

4.7. Russia

  • Year-on-Year Change in Weekly E-Commerce Volume Sales of FMCG, by Categories of FMCG, in %, Calendar Weeks 6-11 in 2020

5. North America

5.1. USA

  • Share of Consumers Shopping Online More Frequently as A Result of The Coronavirus Outbreak, in %, March 2020
  • Net Purchase Intent During Coronavirus Pandemic Over the Next Two Weeks, By Selected Categories, By Online And In-Store, in Percentage Points, March 30 – April 5, 2020
  • Online Merchants Purchased From During COVID-19 Outbreak, in % of Online Shoppers, April 2020
  • Breakdown of Expected Increase/Decrease in Online Shopping Post-COVID-19 Compared to Before, by Grocery and Non-Grocery, in % of Consumers, April/May 2020
  • Breakdown of Expected Effect of The Coronavirus on E-Commerce Businesses, in % of E-Commerce Retailers, March 2020
  • Top Expectations and Actions Taken by E-Commerce Retailers Due to Coronavirus, in % of E-Commerce Retailers, March 2020
  • Share of Online Shoppers Willing to Give Retailers More Time to Deliver Items, in %, April 2020
  • Expected Change in Preference for Food Services Due to COVID-19 Outbreak, in % of Consumers, Week Ending March 6 & Week Ending March 13, 2020
  • Breakdown of Changes in Online Food Shopping Behaviors Due to Coronavirus Pandemic, in % of Grocery Shoppers, March 2020
  • Change in Number of Downloads of Selected Grocery Delivery Apps, in %, Mid-March 2020 Compared to February 2020
  • Precautions Taken by Consumers Due To COVID-19 When Shopping In-Store, in % of Consumers, March 2020
  • Perceived Importance of the Contactless Feature in Credit Cards, in % of Consumers, by Pre COVID-19 and on March 3, 2020
  • Share of SMBs Seeing an Increase in Contactless Payments Since the COVID-19 Pandemic, in %, March 2020

6. Latin America

6.1. Regional

  • The Impact of COVID-19 on Online Payments in Latin America, April 2020

6.2. Brazil

  • Year-on-Year Change in Number and Value of E-Commerce Purchases, by Selected Categories, in %, February/March 2020
  • Year-on-Year Change in E-Commerce Sales of Selected Health & Hygiene Product Categories, in %, February & March 2020

6.3. Mexico

  • Breakdown of Expected Increase/Decrease in Online Shopping Post-COVID-19 Compared to Before, by Grocery and Non-Grocery, in % of Consumers, April 2020

6.4. Chile

  • Year-on-Year Change in Card Payment Transactions, by Online and in-Store, in %, Week 1 – Week 4 of March 2020
  • Online Share of Card Payments, in %, Week 1 – Week 4 of March 2019 & 2020

7. Middle East & Africa

7.1. Regional

  • Share of Internet Users Who Have Food or Groceries Delivered to Their Homes More Frequently Due to COVID-19 Outbreak, by Selected Countries in MENA, March 2020

7.2. South Africa

  • Breakdown of Expected Increase/Decrease in Online Shopping Post-COVID-19 Compared to Before, by Grocery and Non-Grocery, in % of Adults, April 2020
  • Adyen NV
  • Airbnb Inc.
  • Alibaba Group Holdings
  • Amazon.com Inc
  • Booking Holdings
  • Carrefour SA
  • Expedia Group
  • LVMH Moet Hennessy Louis Vuitton SE
  • MasterCard Inc.
  • Stripe Inc.
  • Walmart Inc.

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