Europe Online Payment Methods 2020

1. Management Summary

2. Global Developments

• Payment Methods Preferred in E-Commerce, in % of Online Shoppers, by Selected Regions, January 2019
• Share of Online Shoppers Who Had Abandoned a Shopping Cart Due to Their Preferred Payment Method Not Being Offered, in %, January 2019
• Share of Mobile Shoppers Who Had Abandoned a Shopping Cart Due to Their Preferred Payment Method Not Being Offered, in %, August 2019
• Mobile & Online Remote Payment Value, in USD billion, by Selected Regions, 2024f
• Mobile & Online Remote Payment Value, in USD billion, by Digital and Physical Goods, 2024f
• Online & Mobile Payment Platform Revenues, in USD billion, 2019e & 2024f
• Online Payment Fraud Losses, in USD million, by Segment, 2023f
• Online Payment Fraud Prevention Software Spending, in USD billion, 2020f & 2024f
• Number of Digital Wallet Users, in billions, 2019e & 2024f
• Breakdown of Digital Wallets by Provider’s Main Industry, in %, 2019
• Proximity Mobile Payment Users, in billions, and Penetration, in % of Smartphone Users, 2018 – 2023f
• Proximity Mobile Payment User Penetration, in % of Smartphone Users, by Selected Countries, 2019e
• Value of Mobile Payment Transactions Authenticated via Biometrics, in USD billion, 2019e & 2024f

3. Europe

3.1. Regional

• Online & Mobile Payment Trends and News About Players, February 2020
• Breakdown of Preferred Payment Methods, by In-Store and Online, in % of Consumers, September 2019
• Breakdown of Payment Methods Preferred in E-Commerce, in % of Online Shoppers, by Selected Countries, Spring 2019
• Payment Methods That Retailers Prefer to Accept, in % of Retailers, September 2019
• Top 9 General Purpose Card Acquirers in Europe, by Total Purchase Transactions, in billions, 2018
• Market Share of Top 3 Acquirers of Online Card Payment Transactions, in %, 2018
• Overview of The Strong Customer Authentication Requirements Under PSD2, October 2019
• Share of Consumers Unaware of PSD2, in %, by Germany, France, Spain, the UK and Total, October 2019
• Share of Consumers Who Would Cancel Their Online Purchase and Buy Elsewhere if Faced with PSD2 Authentication Requirements, in %, by Germany, France, Spain, the UK and Total, October 2019
• Levels of Awareness and Preparation of E-Commerce Merchants to Strong Customer Authentication Requirements, by SMEs and Large Businesses, June 2019
• Recommended Measures to Mitigate Conversion Risks Due to SCA in E-Commerce, March 2019
• Preferred Authentication Methods, by Most Secure and Best Experience, in % of Online Shoppers, April 2019
• Share of E-Commerce Merchants Unfamiliar With 3D Secure 2, in %, and Breakdown of Expected Timeline of Implementing 3D Secure 2, in % of E-Commerce Merchants Familiar With It, in %, April 2019
• Share of E-Commerce Merchants Who Believe that SCA Will Boost the Importance of Payments as a Competitive Differentiator, in %, April 2019
• Breakdown of Consumers’ Awareness of Financial Providers’ Ability to Access Their Financial Information Held by Other Companies, in %, by Selected Countries, February 2019
• Breakdown of Consumers Being Happy About Financial Providers Sharing Their Financial Data With Other Companies If They Gave Consent, in %, by Selected Countries, February 2019
• Institutions Trusted by Consumers With Their Data and Their Money, in % of Consumers, September 2019
• Mobile Payment User Penetration, in % of Adults, 2019
• Proximity Mobile Payment User Penetration, in % of Smartphone Users, by Selected Countries, 2019

3.2. Advanced Markets

3.2.1. UK

• Breakdown of Payment Methods Preferred in E-Commerce, in % of Online Shoppers, Spring 2019
• Online Card Spending, in GBP million, and Number of Transactions, in millions, by Credit and Debit Cards, Q1 2018 – Q3 2019
• E-Commerce Fraud Loss on UK-Issued Cards, in GBP million, and Share of Total Card Purchase Fraud Loss, in %, 2013 – 2018
• Breakdown of Online Shoppers by Perceiving Security or Convenience as the Most Important Factor When Paying for Something Online, in %, June 2019
• Breakdown of Online Shoppers’ Attitude Towards a Brand Changing Its Payment Process to be More Secure, but Less Convenient, by Favorite Brand and New Brand, in %, June 2019
• Breakdown of Usage Rates of “Buy Now, Pay Later Options” at Checkout During The Previous Five Years, in % of Consumers, October 2019
• Selected Digital Payment Methods Used to Pay Utility Bills, in % of Consumers, August 2019
• Contactless Payment User Penetration for Payments Under GBP 30, in % of Consumers, by Contactless Cards and Mobile Payment, in %, 2017 & 2019
• Payment Methods That Internet Users Would Consider Using In-Store, in % of Internet Users, June 2019
• Proximity Mobile Payment Users, in millions, and Penetration, in % of Smartphone Users, 2018 – 2023f
• Share of Internet Users Who Would Be Willing to Make a Payment Using a Wearable Device Like a Ring or a Bracelet, in %, January 2019
• Share of Banked Consumers Aged 25-34 Who Hold an Account With a Digital Only Bank, in %, August 2019
• Most Recommended Credit Card or Payment Service Providers, in % of Respondents, 2019

3.2.2. Germany

• Payment Methods Known and Used in E-Commerce, in % of Online Shoppers, October 2019
• Share of Online Shoppers Who Save Payment and Delivery Details, in %, October 2019
• Top 10 Factors Considered When Choosing a Payment Method in E-Commerce, in % of Online Shoppers, October 2019
• Top 5 Payment Methods by Selected Criteria as Ranked by Online Shoppers, October 2019
• Preferred Payment Methods For Using in German Online Shops and Foreign Online Shops, in % of Online Shoppers, October 2019
• Payment Methods That Online Shoppers Would Consider Using on a Mobile Device, in %, October 2019
• Breakdown of Actions Taken When Only One Specific Payment Method Is Offered, by Payment Method, in % of Online Shoppers, October 2019
• Potential Shopping Cart Abandonment Rates, by Payment Methods Offered, in %, October 2019
• Breakdown of B2C E-Commerce Product Sales by Payment Methods, in %, 2017 & 2018
• Organizations Which Internet Users Would Trust to Access Their Bank Data, in %, August 2019
• Breakdown of Online Shoppers by Perceiving Security or Convenience as the Most Important Factor When Paying for Something Online, in %, June 2019
• Breakdown of Online Shoppers’ Attitude Towards a Brand Changing Its Payment Process to be More Secure, but Less Convenient, by Favorite Brand and New Brand, in %, June 2019
• Expected Impact of 2-Factor Authentication, in % of E-Commerce Merchants, 2019
• Breakdown of Usage of 3D Secure for Credit Card Payments, in % of E-Commerce Sellers, 2017 – 2019
• Breakdown of the Perceived Change in Shopping Cart Abandonment Rates After Choosing Credit Card Payment as a Result of 3D Secure,  in % of E-Commerce Sellers Using 3D Secure, 2019
• Proximity Mobile Payment Users, in millions, and Penetration, in % of Smartphone Users, 2018 – 2023f
• Mobile Payment User Penetration, in % of Individuals, 2017-2019
• Breakdown of Mobile Payment Services Used, in % of Mobile Payment Users, March 2019
• Barriers to Mobile Payment Adoption, in % of Consumers Who Do Not Use Mobile Payments, March 2019

3.2.3. France

• Breakdown of Payment Methods Preferred in E-Commerce, in % of Online Shoppers, Spring 2019
• Breakdown of B2C E-Commerce Sales by Payment Methods, in %, 2018
• Share of 3D Secure Payments, in % of Online Card Payments, April 2011 – April 2019
• Breakdown of Online Shoppers by Perceiving Security or Convenience as the Most Important Factor When Paying for Something Online, in %, June 2019
• Breakdown of Online Shoppers’ Attitude Towards a Brand Changing Its Payment Process to be More Secure, but Less Convenient, by Favorite Brand and New Brand, in %, June 2019
• Breakdown of Knowledge of Innovative Payment Methods, in % of Internet Users, January 2020
• Innovative Payment Methods Used by Internet Users, in % of Internet Users, January 2020
• Breakdown of Expected Usage of Innovative Payment Methods If They Were Accepted Everywhere, in % of Internet Users, January 2020
• Perception of Innovative Payment Methods, in % of Internet Users, January 2020
• Mobile Payment User Penetration, in % of Consumers, April 2019
• Top 3 Barriers to Mobile Payment Adoption According to Consumers, in % of Consumers, April 2019
• Proximity Mobile Payment Users, in millions, and Penetration, in % of Smartphone Users, 2018 – 2023f

3.2.4. Spain

• Payment Methods Used in E-Commerce, in % of Online Shoppers, 2018 & 2019
• Breakdown of Factors Most Important in Online Payment Methods, in % of Online Shoppers, October 2019
• Mobile Payment User Penetration, in % of Consumers, April 2019
• Top 3 Barriers to Mobile Payment Adoption According to Consumers, in % of Consumers, April 2019

3.2.5. Italy

• Breakdown of Payment Methods Preferred in E-Commerce, in % of Online Shoppers, Spring 2019
• Digital Payments, in EUR billion, 2018 & 2021f
• Online and Mobile Retail Payment Value  by Segment, in EUR billion, and Year-on-Year Change, in %, 2017

3.2.6. Netherlands

• Breakdown of Online Purchases by Payment Methods, in %, 2017 & 2018
• Proximity Mobile Payment User Penetration, in % of Smartphone Users, by Selected Countries, 2019e

3.2.7. Sweden

• Payment Methods in E-Commerce, by Used and Preferred, in % of Online Shoppers, Q2 2019
• Top 3 Payment Methods in E-Commerce Perceived as the Safest, Easiest, and Fastest, in % of Online Shoppers, Q2 2019
• Share of Online Shoppers Who Save Card Details and Who Would Prefer Not to Type in Card Details, by Age Group, in % of Online Shoppers, Q2 2019
• Reasons for E-Commerce Shopping Cart Abandonment, in % of Online Shoppers Who Have Abandoned Their Online Shopping Cart, H1 2019

3.2.8. Belgium

• Top 3 Payment Methods Used in E-Commerce, in % of Online Shoppers, 2018 & 2019
• Breakdown of Payment Methods Used in E-Commerce, in % of Online Shoppers, April 2019, and Change Compared to 2018 and 2011
• Factors Preventing Online Shoppers From Making Purchases Via Mobile, incl. Payment-Related, in % of Online Shoppers, April 2019
• Breakdown of Generally Preferred Payment Methods, in % of Internet Users, by All Users and Users Aged 34 or Below, April 2019

3.2.9. Norway

• Payment Methods in E-Commerce, by Used and Preferred, in % of Online Shoppers, Q2 2019
• Top 3 Payment Methods in E-Commerce Perceived as the Safest, Easiest, and Fastest, in % of Online Shoppers, Q2 2019
• Share of Online Shoppers Who Save Card Details and Who Would Prefer Not to Type in Card Details, by Age Group, in % of Online Shoppers, Q2 2019
• Reasons for E-Commerce Shopping Cart Abandonment, in % of Online Shoppers Who Have Abandoned Their Online Shopping Cart, H1 2019

3.2.10. Denmark

• Payment Methods in E-Commerce, by Used and Preferred, in % of Online Shoppers, Q2 2019
• Top 3 Payment Methods in E-Commerce Perceived as the Safest, Easiest, and Fastest, in % of Online Shoppers, Q2 2019
• Share of Online Shoppers Who Save Card Details and Who Would Prefer Not to Type in Card Details, by Age Group, in % of Online Shoppers, Q2 2019
• Reasons for E-Commerce Shopping Cart Abandonment, in % of Online Shoppers Who Have Abandoned Their Online Shopping Cart, H1 2019

3.2.11. Finland

• Payment Methods in E-Commerce, in % of Online Shoppers, 2018 & 2019
• Top 3 Payment Methods in E-Commerce Perceived as the Safest, Easiest, and Fastest, in % of Online Shoppers, Q2 2019
• Share of Online Shoppers Who Save Card Details and Who Would Prefer Not to Type in Card Details, by Age Group, in % of Online Shoppers, Q2 2019
• Reasons for E-Commerce Shopping Cart Abandonment, in % of Online Shoppers Who Have Abandoned Their Online Shopping Cart, H1 2019

3.2.12. Austria

• Factors That Online Shoppers Pay Attention to in E-Commerce, in % of Online Shoppers, November 2019
• Payment Methods Offered in E-Commerce, in % of Top Online Shops, 2019

3.3. Emerging Markets

3.3.1. Russia

• Payment Methods Used in E-Commerce, in % of Online Shoppers, 2017 & 2018
• Payment Methods Used in E-Commerce, in % of Online Shoppers, 2016 & 2019
• Breakdown of Payment Methods Preferred in E-Commerce, in % of Online Shoppers, 2016 & 2019
• Reasons for Preferring the Chosen Payment Method in E-Commerce, in % of Online Shoppers Preferring Each Payment Method, September 2019
• Online Payment Methods Used to Pay for Products and Services Online, by Desktop and Smartphone, in % of Internet Users, July 2019
• Online Payment Services Used to Pay for Products and Services Online, by Desktop and Smartphone, in % of Internet Users, July 2019
• Non-Bank Digital Wallet Services Used, by Age Group and Total, in % of Internet Users, July 2019
• Number of Websites Accepting Online Payment, in thousands, and Types of Online Payment Services Used, in % of Websites Accepting Online Payment, Q4 2017 & Q4 2018
• Top 10 Online Payment Service Providers Used, in % of Websites Using Payment Service Providers, Q4 2017 & Q4 2018

3.3.2. Poland

• Payment Methods Encouraging Online Shopping, in % of Online Shoppers, April 2019
• Breakdown of Fast Transfer Services Used in E-Commerce, in % of Online Shoppers Paying by Fast Transfer Services, April 2019
• Top 5 Factors Affecting Online Shoppers‘ Perception of Credibility of an E-Commerce Website When Purchasing for the First Time, incl. Payment-Related, in % of Online Shoppers, April 2019
• Digital Payment Methods Owned, in % of Internet Users, 2018 & 2019
• Payment Methods Used When Purchasing via Computer/Laptop, in % of Online Shoppers Buying via Computer, 2018 & 2019
• Payment Methods Used in M-Commerce, in % of Mobile Shoppers, 2018 & 2019
• Problems Encountered by Online Shoppers When Making Purchases Via Mobile, incl. Payment-Related, in % of Mobile Shoppers, April 2019
• Mobile Payment User Penetration, in % of Internet Users, 2018 & 2019

3.3.3. Turkey

• Breakdown of Payment Methods Used in E-Commerce, in % of Online Shoppers, May 2019
• Share of Card Payments Made Online, in % of Total Card Payments, 2019
• Number of Domestic E-Commerce Transactions with Domestic Bank Cards, in millions, and Value, in TRY million, Q1 2017 – Q4 2019
• Number of Cross-Border E-Commerce Transactions with Domestic Bank Cards, in millions, and Value, in TRY million, Q1 2017 – Q4 2019

3.3.4. Czech Republic

• Payment Methods Used in E-Commerce, in % of Internet Users, August 2019
• Contactless Mobile Payment User Penetration, in % of Internet Users, 2018 & 2019

3.3.5. Portugal

• Payment Methods Preferred in E-Commerce, in % of Online Shoppers, 2019
• Mobile Payment User Penetration, in % of Consumers, April 2019
• Top 3 Barriers to Mobile Payment Adoption According to Consumers, in % of Consumers, April 2019

3.3.6. Romania

• Breakdown of E-Commerce Orders by Payment Method, by Cash on Delivery and Online Payment, in %, 2019

3.3.7. Hungary

• Breakdown of E-Commerce Transactions by Payment Method, in %, 2018

3.3.8. Ukraine

• Breakdown of Payment Methods Used in E-Commerce, in % of Online Shoppers, April 2019

3.3.9. Bulgaria

• Top Payment Methods Used in E-Commerce, in % of Online Shoppers, July 2019

3.3.10. Croatia

• Top 5 Payment Methods Accepted in Online Shops, in % of E-Commerce Merchants, February 2019