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Q3 2020 COVID-19 Impact on Global E-Commerce and Online Payments


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Countries Covered: Australia, Austria, Brazil, Canada, China, France, Germany, Hong Kong, India, Israel, Italy, Japan, Malaysia, Poland, Russia, Saudi Arabia, South Korea, Spain, Switzerland, UK, USA

Pages: 58

Publication Date: 08/10/2020

Questions Covered in the report:

  • How did the number of health and fitness app users changed during the COVID-19 outbreak?
  • What is the change in usage of selected omnichannel and contactless shopping methods compared to before COVID-19?
  • How is the Indian’s share in the world’s digital payments expected to change by 2023 due to the COVID-19 outbreak?
  • How did the transaction values process via smart checkout technologies during the COVID-19 crisis?
  • What are the selected new shopping habits conducted more often in the USA since the COVID-19 outbreak?

Key Findings:

The COVID-19 pandemic boosts interest in online retail further

Online sales are at all-time highs due to COVID-19

In the Q3 of 2020, as the COVID-19 pandemic lingers in many parts of the world, the whole E-Commerce market continues to evolve. Merchants that are already operating mainly in online, such as Amazon, are recording all-time high revenues, and retailers like Nike and Walmart strengthen their market positions thanks to their online sales channels. This trend is most likely to continue, since according to a survey from August 2020, cited in the yStats.com report, 77% of US consumers are trying new shopping behaviors, while 60% get inspiration from digital channels for online shopping. Regarding the different global E-Commerce markets: Indian, Malaysian and US online retail markets, among others, are still rapidly growing, while China’s, after an impressive year-on-year sales growth through the summer months, sees a slowdown in transaction volumes.

Merchants turn to digital payment solutions due to the coronavirus

Immediate bank transfers (instant payments) are on a rise, and from 2020 to 2025 they are expected to increase at least 5 times in their value. However, the US market is most likely not going to top the growth rankings with its 8% share of global instant payment transaction value expected in 2025. Meanwhile, brick-and-mortar shops recovering from the recession resulting from the coronavirus restrictions are using omnichannel solutions: from 2020, USD 2 billion in smart checkout sales are forecasted to skyrocket to USD 387 in 2025, according to a report cited in the yStats publication. This change is warmly welcomed by consumers, as for example about 7 in 10 of U.S. consumers surveyed in July 2020 would feel safer in stores offering no-contact payment options. This implies a definite positive impact on revenues for the retailers who will further subscribe to digitalization.

The health crisis requires rapid action from retail sectors

During the pandemic, those verticals that could react quickly to the new reality and offer their services online profited the most. One sector that moved quickly to digital interaction was healthcare. According to an early August 2020 survey cited by yStats.com, 16% of U.S. consumers used remote medical services for physical health for the first time since the start of the pandemic. Nevertheless, in Q3 of 2020, for other verticals, such as jewelry and vehicle sales, post-COVID net intent figures for expected spending by consumers in the U.S. were still negative and stood at -47% and -43%, respectively. Furthermore, the travel industry may not recover until 2023.

1. Management Summary

2. COVID-19 Impact on E-Commerce

  • COVID-19 Impact on E-Commerce sales for selected retailers and platforms, Q3 2020
  • COVID-19 Impact on Omnichannel Adoption and Checkouts Digitalization, Q3 2020
  • Breakdown of Changes in Usage of Self-Checkout Methods In-Store Post-COVID-19 Outbreak,
  • in % of Consumers, by Selected Countries, August 2020
  • Selected New Shopping Habits Conducted More Often Since the COVID-19 Outbreak, in % of Adults, August 2020
  • COVID-19 Impact on Holiday Shopping and B2B E-Commerce Adoption, Q3 2020
  • COVID-19 Impact on India and Malaysia’s E-Commerce Markets, Q3 2020
  • Value of E-Commerce Sales, in USD billion, September 2020
  • Share of Consumers Who Go Online to Shop, in %, July 2020
  • COVID-19 Impact on China and North America’s E-Commerce Markets, Q3 2020
  • Year-On-Year Online Sales Growth of Consumer Goods, in %, June 2020 – August 2020
  • COVID-19 Impact on Amazon and Nike’s Online Sales, Q3 2020
  • Top 10 Mobile Shopping Apps in the Apple App Store and Google Play Store, by Rank, July 2020

3. COVID-19 Impact on Online Payments

  • COVID-19 Impact on PayPal and Alipay’s Activities, Q3 2020
  • COVID-19 Impact on Samsung Pay’s Activities and Instant Payments Adoption, Q3 2020
  • Instant Payments Transaction Value, in USD trillion, 2020 & 2025f
  • Share of World’s Digital Payments Market by 2023, in %, July 2020
  • COVID-19 Impact on In-Store Payment Methods and Smart Checkout Adoption, Q3 2020
  • Transaction Values Processed Via Smart Checkout Technologies, in USD bil., September 2020
  • COVID-19 Impact on Adoption of AI Based Security Systems in Online Payments, Q3 2020
  • Payment Methods In The COVID-19-Related Fraud, incl. Losses, in USD million, and Number of Reported Cases, January 1 – August 16, 2020
  • COVID-19 Impact on Digital Banking Implementation, Q3 2020
  • COVID-19 Impact on Open Banking Solution, Q3 2020
  • Share of Consumers Using Digital Banking Services, in %, July 2020

4. COVID-19 Impact on POS Payment Methods

  • COVID-19 Impact on POS Payment, Q3 2020
  • Omnichannel Payment Trends, Q3 2020
  • mPOS Payment Trends, Q3 2020
  • Change in Usage of Selected Omnichannel and Contactless Shopping Methods Compared to Before COVID-19, in % of Consumers, July 2020
  • Share of Consumers Feeling Unsafe Due to COVID-19 When Shopping In-Store, by Type of Store, in %, and Measures That Would Make Consumers Feel Safer In-Store, in %, July 2020
  • Top Priorities for Retail POS Technology at the Start of 2020, in % of Retailers, July 2020
  • The Impact of COVID-19 on POS Technology Investment Plans, in % of Retailers, July 2020
  • Change in Usage of Selected Omnichannel and Contactless Shopping Methods Compared to Before COVID-19, in % of Consumers, July 2020

5. COVID-19 Impact on Selected Online Verticals

  • COVID-19 Impact on Digitalization of Healthcare Services, Q3 2020
  • Number of Health & Fitness App Users, in millions, 2018-2022f
  • COVID-19 Impact on Online Grocery Shopping, Q3 2020
  • Share of Consumers Who Ordered Groceries Online, in %, in August 2020
  • COVID-19 Impact on Aldi’s Omnichannel Adoption and FMCG Prices, Q3 2020
  • COVID-19 Impact on In-Store and Online Sales of Fashion Goods, Q3 2020
  • Breakdown Of Respondents By Online Streaming Use Since the COVID-19 Pandemic, in %, July 2020
  • COVID-19 Impact on Travel Industry, Q3 2020
  • COVID-19 Impact on Education Digitalization and OTT Services Usage, Q3 2020
  • Aldi Inc
  • Alipay.com
  • Amazon.com
  • Apple Inc
  • Facebook Inc
  • NIKE Inc
  • Noon AD Holdings Ltd
  • Paypal Inc
  • Samsung Electronics Co Ltd

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