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Top Mobile Payment Service Providers in Vietnam 2020 and their Reaction to the COVID-19 Crisis


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Countries Covered: Vietnam

Pages: 47

Publication Date: 24/11/2020

Questions Covered in the report:

  • What are the best known mobile payment providers in Vietnam during the health crisis?
  • What is the impact of the COVID-19 pandemic on mobile payment services in Vietnam?
  • How did the COVID-19 crisis affect Momo’s activity in Vietnam during the coronavirus?
  • What is the share of consumers who prefer cashless payments for shopping during the COVID-19 crisis in Vietnam?
  • What is the number and value of transactions via mobile phones during COVID-19 in Vietnam?

Key Findings:

Online payments in Vietnam surged due to COVID-19

The Vietnamese online payment market is developing during the health crisis

Mobile payment methods in Vietnam lag the penetration of some other countries of the Southeast Asian region; however, they have been spreading in the country, especially after the onset of the coronavirus pandemic. Vietnamese consumers are only gradually letting go of the cash-based payments, and the upward trend in online payments can already be seen quite clearly. According to figures cited in the new yStats.com report, the number of transactions, as well as its value has nearly doubled in July 2020, compared to the same month a year ago. Moreover, in Vietnam digital wallets accounted for almost one-fifth of the total E-Commerce payments even before the pandemic.

Momo, the most popular E-Wallet in Vietnam, gains momentum amid the coronavirus pandemic

Momo, the largest digital wallet in the country in terms of its user base, continues to grow by leaps and bounds in the times of COVID-19. As stated in a recent survey cited in the new yStats.com report, in 2020 the number of its registered users has doubled, in contrast to two years before, so that now Momo has attracted more than a fifth of the Vietnam populations to its platform. Moreover, Momo observed a doubling in the number of Vietnamese merchants connecting to the platform after the outbreak – from February to October 2020. Along with that, Momo has initiated several supporting programs for local businesses and its customers to assist in fighting against the health crisis.

During COVID-19 Vietnamese consumers has been increasingly attracted by the services of the local digital wallets

Another mobile payment service, AirPay benefits from its association with the most popular E-Commerce platform in the country Shopee, which ranks first on AppStore, as well as on Google PlayStore among all E-Commerce platforms in the country. AirPay, furthermore, is the only accepted digital wallet on the Shopee website, a serious advantage for the company. Another widespread E-Wallet, ViettelPay, has also been flourishing on the market, as it underwent an at least six-fold surge in the number of registered users in 2020, compared to two years before, according to a report cited by yStats.com. Along with that, ZaloPay is expected to gain further popularity, as overall interest of the Vietnamese consumers in online payments surges due to the coronavirus pandemic.

1. Management Summary

2. Overview

  • COVID-19’s Impact on Mobile Payment Services, November 2020
  • Country’s Profile Compared to the Region’s and the World’s Averages, March 2020
  • Share of SEA’s FinTech Companies Operating in Selected Countries, incl. Cambodia, Indonesia, Malaysia, Myanmar, Singapore, Thailand, the Philippines, and Vietnam, July 2020
  • Share of Vietnam Residents Who Have Access to Financial and Banking Services, in % of the Total Population, 2020 & 2021f & 2025f
  • E-Commerce Market Value, in USD billion, 2019 & 2020e & 2025f
  • Top 10 E-Commerce Web-Sites, by Monthly Web Visits, July 2020 – September 2020
  • Share of E-Commerce Payment Methods, in % of Total Payments, 2019
  • Share of Online and Non-Online Shoppers, in % of Consumers, September 2020
  • Share of Consumers Who Prefer Cashless Payments for Shopping, in % of Consumers, August 2020
  • Interbank Electronic Payments Value, in VND trillion, H1 2019 & H1 2020
  • Number of Transactions via Mobile Phones, in millions, and Value of Transactions via Mobile Phones, in VND trillion, July 2019 & July 2020
  • Best-Known Mobile Payment Providers, in % of Mobile Payment Users, September 2020
  • Most Often Used and Currently Used Mobile Payment Providers, in % of Mobile Payments Users, September 2020
  • Top 10 Free Finance Applications, by Daily Average Downloads, November 2020
  • Selected Digital Activities Conducted via E-Wallets, in % of E-Wallet Owners, Q4 2019
  • COVID-19’s Impact on ZaloPay’s activity, November 2020

3. Momo

  • Profile of Momo in Vietnam, November 2020
  • COVID-19’s Impact on Momo’s activity, November 2020
  • Share of Transactions Made via Momo E-Wallet, by Type of Transaction, in % of Total, Q4 2019
  • Momo’s User Base, in millions, 2019 & 2020
  • Revenue of Momo, in VND trillion, 2016 – 2019

4. ViettelPay

  • Profile of ViettelPay in Vietnam, November 2020
  • COVID-19’s Impact on ViettelPay’s activity, November 2020
  • ViettelPay’s Access Points, in thousands, and Number of Registered Users, in millions, May 2020
  • ViettelPay’s Brand Association Attributes, in % of ViettelPay Users, September 2020

5. AirPay

  • Profile of AirPay in Vietnam, November 2020
  • COVID-19’s Impact on AirPay’s activity, November 2020
  • Revenue of AirPay, in VND billion, 2016 – 2019
  • AirPay Payment Services Pvt Ltd
  • Momo Inc
  • Viettel Group
  • ZaloPay

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