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Top Mobile Payment Service Providers in Japan 2020 and their Reaction to the COVID-19 Crisis

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Description

Countries Covered: Japan

Pages: 40

Publication Date: 27/10/2020

Questions Covered in the report:

  • How did the COVID-19 crisis affect the Mobile Payment market in Japan?
  • What were the preferred QR mobile payment platforms in Japan during the COVID-19 pandemic?
  • What features did the top mobile payment services providers in Japan introduce to cope with the COVID-19 pandemic?
  • What was the QR code payment user penetration in Japan right before the outbreak of the Coronavirus?
  • How did the number of transactions change for the top mobile payment services providers in Japan during the on-going COVID-19 crisis?

Key Findings:

The usage of mobile payment increased in Japan during the COVID-19 crisis

A rise in the use of mobile payments is seen in Japan during the COVID-19 crisis

As the coronavirus pandemic hit Japan in 2020, consumers shifted even further to online shopping, thus boosting payments volume via mobile apps. After cash and credit cards, mobile phone payment is the most used payment method. A survey cited by the yStats.com publication reflected that the number of shoppers using mobile payments once in a week increased in May 2020 compared to December 2019. Contactless payments via QR scan codes on a mobile phone were a strong trend in Japan even before the COVID-19 pandemic. QR code payment user penetration in Japan was a significant double-digit percentage in January 2020.

During the COVID-19 health crisis, top mobile payment services in Japan launched various features to support their users

The top three most used mobile QR scan payment services providers in Japan are PayPay, Rakuten Pay and Line Pay. These top players have been promoting contactless payment methods to assist their users during the COVID-19 health crisis. According to the new yStats.com report, PayPay’s transaction volume in Japan increased by a three-digit percentage from December 2019 to May 2020. Moreover, Rakuten Pay has recently partnered with various retailers such as Cycle Base Asahi, a bicycle seller, and Marsugen, a restaurant chain, to provide contactless payment services. Furthermore, Line Pay signed an agreement with Tokyo Gas to further make the payment process paperless.

International mobile payment services in Japan are gaining ground during the COVID-19 outbreak

Japan is a popular destination for tourists, especially from China. Chinese tourists prefer making payments via payment platforms from their country, such as Alipay. A report cited by yStats.com states that Alipay member stores in Japan exceeded 300,000 prior to the COVID-19 outbreak and Alipay continues to expand it services to facilitate tourism in the country. Furthermore, Amazon Pay is another major International player in Japan. It is also partnering with various local businesses such as Medik Direct Shop to make its platform available for online payments.

1. Management Summary

2. Overview

  • COVID-19’s Impact on Mobile Payment Services, October 2020
  • COVID-19’s Impact on Alipay’s activity, October 2020
  • COVID-19’s Impact on Amazon Pay’s activity, October 2020
  • Payment Methods Used on a Daily Basis, in % of Adults, June 2020
  • Breakdown of Selected Non-Cash Payment Methods Usage Frequency, November 2019 & May 2020
  • Mobile Payment User Penetration, by QR Code Payment and Contactless Payment, in % of Internet Users, January 2020
  • QR Code Mobile Payment Services, by Used and Most Used, in % of QR Code Mobile Payment Users, January 2020
  • Breakdown of Household Consumption Spending, by Payment Method, in %, July 2019

3. PayPay

  • Profile of PayPay in Japan, October 2020
  • COVID-19’s Impact on PayPay’s activity, October 2020
  • Total Transaction Volume processed by PayPay, in billions, December 2019 & May 2020
  • Users Registered to PayPay, in millions, December 2019, February 2020 & 6 June 2020

4. Rakuten Pay

  • Profile of Rakuten Pay in Japan, October 2020
  • COVID-19’s Impact on Rakuten Pay’s activity, October 2020
  • Usage Rate of Rakuten Pay, in % of Adults, January 2020
  • Most Used QR Code Payment Method, in % of Adults, June 2020

5. Line Pay

  • Profile of Line Pay in Japan, October 2020
  • COVID-19’s Impact on Line Pay’s activity, October 2020
  • Usage Rate of Line Pay, in % of Adults, January 2020
  • Most Used QR Code Payment Method, in % of Adults, June 2020
  • Alipay.com Co. Ltd.
  • Amazon Payments Inc
  • LINE Corp
  • PayPay Corp.
  • Rakuten Inc
  • Rakuten Mobile Inc

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