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Top Mobile Payment Service Providers in Indonesia 2020 and their Reaction to the COVID-19 Crisis


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Countries Covered: Indonesia

Pages: 39

Publication Date: 03/11/2020

Questions Covered in the report:

  • What are the top mobile payment service providers in Indonesia?
  • What are the preferred online payment methods among Indonesian consumers during the health crisis?
  • How did the COVID-19 pandemic affect the mobile payment market in Indonesia?
  • What is the impact on GoPay’s activity in Indonesia during the COVID-19 crisis?
  • How were E-Wallet payment services impacted during the COVID-19 pandemic?

Key Findings:

The use of digital payments has increased in Indonesia during the COVID-19 crisis

Payments via E-Wallets increased in Indonesia during the COVID-19 pandemic

The COVID-19 outbreak brought various developments into the digital payments and E-Commerce market of Indonesia. Digital payments were already on a rise in Indonesia but with the coronavirus outbreak, consumers moved to online shopping and contactless payments. According to a study cited by yStats.com, a significant double-digit percentage of consumers surveyed in Indonesia during the pandemic stated that they prefer making payments via E-Wallets. Moreover, a notable share of adults in Indonesia stated intent to continue online shopping even after the pandemic is over.

The top digital payment providers in Indonesia establish partnerships and introduce new features to support their users during the COVID-19 health crisis

Making payments via E-Wallets was already a popular practice among consumers in Indonesia. As detailed in the yStats.com publication, the most used E-Wallets in Indonesia are GoPay, OVO and Dana. During the COVID-19 crisis, these payment providers introduced various developments to promote social distancing. For example, GoPay partnered with OYO, an Indian hospitality chain of leased and franchised hotels/homes/living spaces, to introduce contactless and easy online payments. Moreover, Dana and OVO collaborated with PPRO, a UK-based payment services provider, bringing additional features to their offerings.

The top E-Wallets in Indonesia saw increasing numbers of users during the pandemic

As the COVID-19 outbreak continues, the shift towards digital payments also increased, boosted by the Indonesian Government’s efforts to reduce the use of cash and promote online shopping during these uncertain times. The most popular E-Wallets in Indonesia are seeing a surge in the number of users making payments via their platforms. According to the yStats.com report, OVO had a notable number of consumers using its platform in June 2020. Additionally, GoPay’s usage even before the COVID-19 pandemic increased in 2019 compared to 2018.

1. Management Summary

2. Overview

  • COVID-19’s Impact on E-Wallet Payment Services, October 2020
  • Share of E-Commerce Payment Methods, in % of Total Value, 2019
  • E-Money Transactions Value, in EUR million, January 2020
  • Preferred Method of Making Online Payments, in % of Consumers, August 2020
  • Preference and Usage of the Digital Payment Service Providers, in % of Consumers, 2019
  • E-Wallet Selection for Cashless Transactions, in %, December 2019-January 2020
  • Consumers Who are New to Online Marketplaces and Those Who Will Continue to Use Online Shopping After the Pandemic is Over, in %, May 2020
  • E-Commerce Value, in USD billion, 2019 & 2020f
  • E-Commerce Transactions, in million, February 2020 & March 2020

3. OVO

  • Profile of OVO in Indonesia, October 2020
  • COVID-19’s Impact on OVO’s activity, October 2020
  • Respondents Who Will Continue to Use OVO Without Discounts or Cashback Promotions, in %, December 2019-January 2020
  • Consumers Who Used OVO for the First Time, by Time Period, January 2020

4. GoPay

  • Profile of GoPay in Indonesia, October 2020
  • COVID-19’s Impact on GoPay’s activity, October 2020
  • Consumer Who Will Continue to Use GoPay Without Discounts or Cashback Promotions, in %, January 2020

5. Dana

  • Profile of Dana in Indonesia, October 2020
  • COVID-19’s Impact on Dana’s activity, October 2020
  • Online Transactions Made Via Dana, in %, September 2020
  • Consumers Who Used Dana for the First Time, by Time Period, in %, January 2020
  • Share of Consumers Who Used Dana the Most, in % of Frequent E-Wallet Users, January 2020
  • Dana Wallet Indonesia
  • GoPay LLC
  • LinkAja
  • OVO Ltd
  • Tencent Holdings Ltd

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