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Asia-Pacific B2C E-Commerce Delivery 2023

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Description

Countries Covered: Australia, China, India, Indonesia, Japan, Malaysia, South Korea, Thailand, Vietnam.

Pages: 66

Publication Date: 17/01/2023

Questions Covered in the report: 

  • Which were the top fulfillment challenges in terms of online delivery in 2022?
  • What is the forecasted value of the Dawn delivery market in South Korea by 2023?
  • Which B2C E-Commerce website in Indonesia offers the best delivery services in 2022?
  • Which were the top categories online merchants in Australia planned to invest in as of 2022?
  • What were the most popular fulfillment channels across different countries in the Asia-Pacific region in 2021?

Key Findings:

Sustainability of online deliveries is a growing concern for consumers and retailers in 2022: new yStats.com report.

The sustainability of online delivery is a growing concern for online shoppers

The shift of consumers towards online shopping and deliveries as a result of the pandemic has increased the importance of sustainability among consumers and suppliers, as per the new yStats.com report. Online shoppers displayed a willingness to implement measures to decrease the environmental impact of the delivery process. A certain percentage of surveyed online shoppers reported that they would accept a longer delivery time if it meant a reduced environmental impact, as reported by the new yStats.com publication. Furthermore, online shoppers are also seen placing a heavy weight on carbon-neutral deliveries for domestic as well as cross-border parcels.

Home deliveries are still the most popular among online shoppers in Asia-Pacific

Home deliveries were the preferred delivery locations overall across different countries in Asia-Pacific, followed by deliveries to the workplace. In Thailand, a high double-digit percentage of online shoppers ranked home deliveries as their top preference, followed by Vietnam and Malaysia in 2021, as found by a survey cited in the new yStats.com report. Furthermore, most of the online shoppers in India were in favor of paying more for their online delivery if it meant a reliable delivery process or click-and-collect services.

Consumers across Asia-Pacific still see flaws in the online delivery process

According to the new yStats.com report, even with the growing demand and use of online delivery services, many consumers across different countries in the Asia-Pacific region have complaints about the logistics of their online deliveries. The cost, speed, and convenience of delivery were the most important aspects of delivery for consumers worldwide, including the Asia-Pacific region. In South Korea, delivery delays were among the main issues online and in-store shoppers encountered at the beginning of 2022. In Australia, the majority of online shoppers stated that a bad delivery experience of their order would influence their repurchase decision from the same retailer, displaying just how crucial a good online delivery process is to consumers and businesses.

1. Management Summary

2. Global Developments

  • Overview of B2C E-Commerce Delivery, August 2022
  • Top Priorities When Shopping Online, in % of Consumers, November 2021
  • Share of Shoppers Switching to Online Shopping for Whom Speed of Delivery is the Most Important Factor, in %, November 2021
  • Share of Retailers Offering Variety of Delivery Options and Speeds, in %, 2019 & 2021e
  • Share of E-Fulfillment Functionaries Who Offer Free Delivery for All Orders, in %, 2020 & February 2022
  • Share of E-Fulfillment Functionaries Who Offer Free Delivery for Orders with a Minimum Purchase Value, in %, 2020 & February 2022
  • Share of E-Fulfillment Functionaries Who Utilize a Third-Party Provider for Some or All B2C E-Commerce Fulfillments, in %, February 2022
  • Top Fulfillment Challenges, in % of E-Fulfillment Functionaries, February 2022
  • Attitude Towards Paying for Delivery and Return Services, in % of Respondents, November 2021
  • Breakdown of Preferred Fulfillment Channel for Receiving Online Deliveries, by Age Group, in % of Respondents, November 2021
  • Share of Digital Shifters* Preferring Home Delivery When Shopping Online vs Undeterred Shoppers Preferring Home Delivery When Shopping Online, in %, November 2021
  • Top Factors that Will Make Consumers More Willing to Use Out-of-Home Delivery Options, in % of Respondents, November 2021
  • Attitude Towards Shopping as the Pandemic Recedes, in % of Shoppers, 2021
  • Share of Shoppers Who are Likely to Make a Purchase When Encountering Out-of-Stocks, in %, 2021
  • Breakdown of Measures Consumers are Willing to Take to Make Online Deliveries More Sustainable, in % of Respondents, November 2021
  • Share of Consumers’ Attitude Towards Environmental Impact of Online Delivery, in %, November 2021
  • Share of Grocery Shoppers Who Find Delivery and Fulfillment to Be the Most Important Service Attributes in Online Shopping Vs Health & Beauty Shoppers Who Find the Service Important, in %, December 2021
  • Top Factors that Grocery Shoppers Value Most While Shopping, in % of Grocery Shoppers, December 2021

3. Asia-Pacific

3.1. Regional

  • Top Items that Were Purchased Online for the First Time in 3 Months, in % of Respondents, August 2021
  • Breakdown of Cross-Border B2C E-Commerce Import Logistics, in %, H2 2021
  • Breakdown of Cross-Border B2C E-Commerce Export Logistics, in %, 2021
  • Important Reasons for Knowing the Delivery Company, in % of Online Shoppers, July 2021
  • Share of Online Shoppers Preferring Easy Returns, in %, 2021e

3.2. Advanced Markets

3.2.1. Japan

  • Share of Failed Home Deliveries, in %, 2022e
  • Breakdown of Food Delivery Market, in % of Total Spending, August 2021
  • Uber Eats Vs Demae Can Platform Average Order Value, in USD, Q1 2020, Q3 2020, Q1 2021, Q3 2021

3.2.2. South Korea

  • Top 3 Issues that Have the Greatest Impact When Shopping, in % of Respondents, June 2022
  • Dawn* Delivery Market Value, in KRW trillion, 2020 & 2023f

3.2.3. Australia

  • Current And Future Plans to Invest in B2C E-Commerce Capabilities, in % of B2C E-Commerce Businesses, February 2022
  • Top Areas that Online Businesses Should Improve According to Online Shoppers, in % of Online Shoppers, December 2021
  • Attitude Towards Online Deliveries, in % of Online Shoppers, September 2021

3.3. Emerging Markets

3.3.1. China

  • Share of Global Parcels Originating from China, in %, 2022e
  • Share of Parcels Delivered Same-Day Using Micro-Fulfillment Centers Across the Country, in %, 2022e
  • Share of Parcels Delivered to Out of Home* Locations, in %, 2022e
  • Changes in Frequency of Delivery Platform Use Compared to Pre-Pandemic, in % of Respondents, May 2021
  • Use of on-Demand Delivery Service, by Category, in % of Respondents, April 2021
  • Breakdown of Food Delivery Frequency Per Month, in %, 2021
  • Breakdown of Food Delivery App Users, by Age, in %, 2021

3.3.2. India

  • Share of Online Shoppers Who are Willing to Spend More for Conveniences Such as Reliable Delivery, Click and Collect Services etc., in %, 2021e
  • Share of Holiday Shoppers Who Would Buy from Online Merchants Offering Free Shipping, in %, August 2021
  • Share of Holiday Shoppers Who Preferred to Shop at Stores With in-Store Pickup Services, in %, August 2021

3.3.3. Indonesia

  • Top B2C E-Commerce Websites with Shortest Delivery Time, in % of Respondents, January 2022
  • Top B2C E-Commerce Websites with Most Delivery Service Options, in % of Respondents, January 2022
  • Top B2C E-Commerce Websites with Most Informative Delivery Tracking Features, in % of Respondents, January 2022

3.3.4. Thailand

  • Most Preferred Delivery Location, in % of Online Shoppers, July 2021

3.3.5. Vietnam

  • Most Preferred Delivery Location, in % of Online Shoppers, July 2021
  • Reasons for Cross-Border Online Purchases, in % of Online Shoppers, July 2021

3.3.6. Malaysia

  • Most Preferred Delivery Location, in % of Online Shoppers, July 2021
  • Reasons for Cross-Border Online Purchases, in % of Online Shoppers, July 2021
  • Demae
  • Food Panda
  • Lazada
  • Rakuten Delivery
  • Shopee
  • Tokopedia
  • Uber Eats

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