Countries Covered: Australia, China, India, Japan, South Korea
Publication Date: 22/09/2020
Questions Covered in the report:
- How did the usage of Omnichannel and contactless shopping methods change in the Asia-Pacific region during the pandemic?
- What is the share of consumers in the Asia-Pacific region who plan to increase their usage of digital payments during the COVID-19 health crisis?
- How did the COVID-19 pandemic affect the number of mobile payment users in the Asia-Pacific countries?
- Which payment methods were used more in Asia-Pacific due to the COVID-19 outbreak?
- Which non-bank contactless mobile payment methods were used amid the COVID-19 health crisis?
The COVID-19 health crisis has further decreased the use of cash in Asia-Pacific countries
Shoppers turn to digital in-store payment methods rather than using cash in Asia-Pacific, during the pandemic
The payment preference of consumers at the point of sale is being transformed by the COVID-19 pandemic. According to the yStats.com report, multiple sources have indicated that Asia-Pacific countries have changed the way they pay during the health crisis. The main change is towards the reduced use of cash, as consumers in this region report using paper and coin currency less for a variety of reasons, including concern that cash may spread the virus. Among the alternatives to cash, a significant share of consumers in multiple markets report a preference for contactless methods of payment.
Amidst the health crisis, the shift to mobile payment methods is a popular movement in the Asia-Pacific countries
Besides traditional credit and debit card payments, one of the alternative payment methods that saw a spurt in some countries in the region during the pandemic is proximity mobile payments. The acceptance of mobile wallets by merchants as well as consumers was already growing before the COVID-19 pandemic hit the world and has been accelerated by the outbreak. Another example of alternative payment method growth included in the yStats.com report is a chart showing that a significant share of Australian consumers used non-bank contactless mobile apps as of March 2020. This report also describes the growth of other alternative payment methods such as the use of QR codes through a smart device, and the contactless practice of selecting and paying online, picking up at stores.
Asia-Pacific sees a downward trend in the use of cash during the COVID-19 pandemic
Though the move away from cash is a global phenomenon, there are some country and regional variations. China was a leader in mobile payments before the pandemic, and mobile wallet usage continued in the second quarter of 2020 as the country emerged from the peak of the crisis. Japan had been a bastion of cash transactions in-store before COVID, but QR or barcode payments have increased there, according to the yStats.com report. The publication also includes data on the major economies of the Asia Pacific region that have seen the shift away from cash in payment preference during the health crisis.