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Europe Online Payment Fraud and Security 2022


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Countries Covered: Austria, France, Germany, Italy, Spain, Switzerland, United Kingdom

Pages: 49

Publication Date: 08/03/2022

Questions Covered in the report:

  • What are the top reasons behind changes in payment habits in several countries in Europe amid COVID-19?
  • How large are the losses to fraudulent online payment activities in the European E-Commerce market?
  • How important is the consideration of online payment security to digital buyers in Europe?
  • Which preventative measures are being taken against online payment fraud, globally and in the UK?
  • What are the different types of fraud experienced by the various countries in Europe?

Key Findings:

Payment Fraud Transforms the Security Landscape as E-Commerce Trends Shift Across Europe: A New yStats.com Report

Fraudulent Digital banking transactions committed via a mobile app become more common in Q2 2021

As mobile phone usage for such online activities as shopping, making payments, and banking has risen, fraudsters have increasingly targeted these devices. The share of fraudulent digital banking transactions executed via a mobile app has increased steadily over the past couple of years worldwide. In Q2 2021, over 50% of fraudulent digital banking transactions were on a mobile device. A November 2020 survey revealed that nearly half of Austrian respondents reported being victims of internet fraud. In France, almost four in five adults surveyed in October 2021 said they were afraid of becoming victims of fraud when making mobile online payments remotely. These security concerns have changed payment habits in the UK and Germany.

As the E-Commerce market continues to thrive, losses due to online payment fraud are expected to grow

As E-Commerce expands rapidly across the globe, so do cases of fraud. Both legitimate and fraudulent transactions saw a sharp increase in 2020 as consumers switched to online shopping in droves in response to the COVID-19 pandemic. Extensive fraudulent activities were flagged in the European region. For instance, in the DACH region (Germany, Austria, and Switzerland), over 90% of online retailers report either fraud or attempts at fraud between March 2020 and March 2021. The value of losses related to E-Commerce fraud on UK-issued cards has increased steadily during recent years. Online transactions comprised more than 60% of total card fraud in 2020 in the United Kingdom. Close to two-thirds of German E-Commerce companies identify an increase in fraud concurrent with the COVID-19 pandemic.

1. Management Summary

2. Global Developments

  • Overview of Online Payment Fraud Trends, February 2022
  • Overview and Updates of Payment Authentication Solutions, February 2022
  • Breakdown of Digital Banking Fraudulent Transactions, by Channel, incl. Mobile App, in %, Q3 2019 – Q2 2021
  • Value of B2C E-Commerce Losses to Online Payment Fraud, in USD billion, 2020 & 2021e
  • Value of Consumer Losses To Fraudulent Robocalls, in USD billion, 2021e & 2022f
  • Top Important Factors in Consumers’ Online Experience, in % of Consumers, September 2021
  • Number of Users Making Online Payment With Facial Recognition, in billions, 2020 & 2025f
  • Number of Users Who Will Be Confirming Transactions With Voice Recognition, in millions,
  • 2020 & 2025f
  • Attitudes Towards Interaction With Business Online, incl. Purchasing, in % of Adult Consumers, January 2021

3. Regional

  • Reasons for Changed Payment Habits During COVID-19, in % of Consumers, by Austria, Bulgaria, Germany, Italy and the UK, April 2021
  • Share of Online Retailers Who Experienced Fraud/Attempted Fraud in the Past 12 Months, in %, March 2021


  • E-Commerce Fraud Loss on UK-Issued Cards, in GBP million, and Share of Total Card Fraud, in %, 2015 – 2020
  • Value of Fraud Losses Committed on a UK-Issued Credit, Debit or Charge Card, by UK and International Location, in GBP million, H1 2018 – H1 2021
  • Top Reasons For Changes in Payment Method Habits Changes Amid COVID-19, in % of Consumers, April 2021
  • Share of Adult Consumers Who Use More Security Steps While Online, in %, January 2021

5. Germany

  • Share of E-Commerce Companies Who Stated that Fraud Had Risen Sharply/Very Sharply, in %, March 2021
  • Share of E-Commerce Companies Who Stated That Fraud Had Risen Due To COVID-19, in %, March 2021
  • Top Reasons For Payment Method Habits Changes Amid COVID-19, in % of Consumers, April 2021

6. France

  • Most Trusted Payment Methods, by Degree of Confidence, in % of Adults, October 2021
  • Fraud Risks in Payment Methods, by Type, and by Importance Degree, in % of Adults, October 2021
  • Top Situations of Being a Victim of Fraud, by Degree of Fear, in % of Adults, October 2021

7. Spain

  • Breakdown of Reasons for Never Purchasing on a Social Network, in % of Online Shoppers, 2020 & 2021

8. Italy

  • Top Reasons For Payment Method Habits Changes Amid COVID-19, in % of Consumers, April 2021

9. Austria

  • Share of Respondents Who Have Been Victims of Internet Fraud, in %, November 2020
  • Top Internet Fraud Types Experienced, in % of Respondents, November 2020
  • Top Important Factors When Shopping Online, in % of Respondents, September 2021
  • Top Reasons For Payment Method Habits Changes Amid COVID-19 Pandemic, in % of Consumers, April 2021

10. Switzerland

  • Share of Online Retailers Who Have Been Affected by Fraud, in %, 2021
  • American Express
  • Discover Financial Services
  • JCB
  • Mastercard Inc
  • UnionPay
  • Visa Inc

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